Technology and innovation pervades everything in business and cuts across boundaries. Leaders have to be aware of changes that bring new opportunities and challenges so that the firm can take steps to maintain agility and competitiveness. This course aims to equip leaders to appreciate the importance of creativity and innovation to modern managerial practice and to source and exploit breakthrough ideas.
The course conveys interdisciplinary perspectives necessary in modern financial services enterprises that allow leaders to acquire a deep understanding and practical approach to manage innovation in their environments in support of their Programme Outlines.
Good relationships start with good people skills. We need to build and maintain relationships in the workplace, business, in sales, projects, and in our professional circles. For instance, you will benefit from building relationships with stakeholders, customers, and colleagues, as these are the people who have a direct impact in your success or failure.
Building and maintaining good business relationships, will ensure that people are more engaged and committed to the organisation. Building business relationships will also support you in developing a global network, which will contribute to achieving your strategic objectives and business success.
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done. Learn how to make the most of your time, by getting a grip on your workflow and office space, and by delegating some of your work to other people.
Learn the importance of setting and achieving goals by taking control of your work environment, avoiding derailing of your workplace productivity, and by effectively managing your time.
Business communication skills are crucial at all levels. Develop the techniques of how to master clear and effective communication in business and in the workplace, as this can distinguish between success and failure.Regardless whether you’re talking about business to peers, interacting with colleagues, friends, or family, you have to ensure that you are heard and understood. You will also learn how to effectively lead in the workplace or business, by engaging through the spoken and written word.
To increase individual’s awareness of influence styles in inter-personal relationships. Individuals are able to engage in self-assessment tools to measure their assertive, passive & aggressive behavioural tendencies, whilst gaining new knowledge, skills and attitudes for assertiveness in the workplace. Increased assertiveness results in individuals being open, honest, respectful, tactful, considerate and confident
Learn how to utilise conflict resolution techniques and concepts as a positive tool for personal growth and business success, and how to manage differences collaboratively.
The Programme Outline of this learning programme is to address the basics, most importantly to be considerate of others, dress/ appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/ small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.
It has become increasingly apparent that people with high levels of Emotional Intelligence (EQ) are more successful in business and in their professional lives than those who just have high levels of "traditional intelligence".
EQ explains why some people excel while others who appear to be of a similar calibre lag behind. EQ helps us to manage our lives and our interactions with others thereby contributing to both personal excellence and greater leadership capabilities.
The Programme Outline of this learning programme is to gain insight into how you can develop your emotional intelligence and overall business performance.
This workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will however help you define your ethical framework, in order to make the solving of those ethical dilemmas easier. We will also look at some techniques that will assist you when you’re stuck in an ethical quandary, as well as tools that you can use when faced
with an ethical decision in the workplace or business.