Management & Supervisory
Good relationships start with good people skills. We need to build and maintain relationships in the workplace, business, in sales, projects, and in our professional circles. For instance, you will benefit from building relationships with stakeholders, customers, and colleagues, as these are the people who have a direct impact in your success or failure. Building and maintaining good business relationships, will ensure that people are more engaged and committed to the organisation. Building business relationships will also support you in developing a global network, which will contribute to achieving your strategic objectives and business success.
Handling conflict is not always the same thing as solving conflict! The aim of handling conflict is not so much the removal of conflict but rather the transformation of conflicts into useful ideas!
Human nature has taught us to divide our needs into two categories, must have and nice to have. However, by categorising needs in this way, we could miss out on opportunities. Once we achieve a must have goal, the tendency is to move on to the next milestone, postponing the nice to have goals to a future date when we will have surplus funds or more time. Yet, the very goals we reschedule could generate that surplus or create the extra time we need.
Practice management is a must have – yet, practice management is often deemed a nice to have. For many sales people, the need to see clients and ensure an immediate income stream, takes precedence over the longer-term planning and other activities involved in practice management. But beware. This short-term approach has inevitable consequences. For sustainable and profitable business - the solution lies in adopting best practices. Look beyond operational issues - we tend to consider day-to-day processes as the essence of practice management.
Your programme must also address the long-term strategic issues essential to your business continuity, like business planning, risk management and succession planning.
Leadership, Management and Supervisory roles are important entities within an organisation. Although there are similarities in function they require different outlooks, skills and behaviour. Good managers should strive to be good leaders and good leaders need management skills to be effective within an organisation. The most important asset within an organisation is its people. To successfully differentiate your business from your competitors - competence, knowledge, and skills, are the Key Drivers to Success. These elements play a crucial role in productivity, efficiency, and prosperity of the individual, the business sector, revenue, and the economy. Hence the fact that managers and leaders require techniques to continuously develop, coach, and grow their people. Effective leaders and managers will also empower their staff to engage in valuable business relationships, and will teach and coach their people to acquire the appropriate skills to be competitive in a global world.